Title W or k s h o p o n ' Introduction to TQM and Seven Basic Tools of Quality' Date/Time Wednesday , 4 th June 2014 from 2.00 p.m. to 6 p.m. Venue Cabinet Hall, FKCCI, K.G. Road, Bangalore-560 009 Objective The workshop aims at building awareness about best TQM practices and trains the participants on the seven basic tools of quality with real life examples. This workshop will develop the skills among the participants about solving the shop floor level or operational level quality and service delivery issues and problems successfully basic tools of quality. This will help in improving quality and productivity which in turn leading to higher customer satisfaction. Contents � Introduction to Total Quality Management ( TQM ) � Basic principles of TQM � ...
